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FAQ's
Price, specification, and terms are subject to change without notice.
B & M Cosmetics.com is not responsible for errors in typography and/or photography.
Customer pays return shipping on all services.
B & M Cosmetics.com reserves the right to refuse service to anyone.

Frequently Asked Questions
Payment Methods

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Paypal
  • No Purchase Order, Fax, and C.O.D. orders please.
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Shipping Methods

  • UPS
  • FedEX
  • USPS

You agree to hold us harmless in case of any of any post delivery loss of your goods.
Example: front desk/concierge of your billing address signs for your package and it is lost after they have have taken legal, written possession of your goods.
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Price Matching / Price Policy

Unfortunately, we do not currently offer price matching. For your convenience, all of our most current and lowest pricing is posted on our web site daily. Prices are not negotiable.
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Sales Tax

Sales tax is only required for orders shipping within our resident states of business. Therefore, all orders shipping within New York will be charged the applicable sales tax.
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Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refund after 7 days. Items must be in brand new resalable condition.
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Technical Assistance

For most products, please contact the original manufacturer for assistance. B & M Cosmetics.com does not provide tech support. Except in rare instances of site not working.
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Processing Time

All orders should process within two business days from acceptance of the order. Orders will not be processed on weekends and holidays.
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Fraud Prevention Measures

In an effort to prevent fraudulent activity and protect you against identity theft we have taken the following measures:

  • Your IP address has been recorded:
  • We Only Ship to addresses that match the Billing Address
  • Your Name Must match that of the Name on file with the credit card company
  • Your Address Must match that of the Address on file with the credit card company
  • CSC(Card Security Code) Number taken from the back of your credit card to ensure that the person making the purchase is in possession of the Credit Card.
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Terms & Conditions

Returns:

We will accept returns on which are under five (7) days upon receipt. All merchandise returned must be returned in new and untouched condition as it arrived in. There will be a Fifteen Percent (15%) restocking fee for any and all goods returned. If any returned goods are received by us and deem to be used slightly we have the right to charge an extra Ten Percent (10%) of the cost of the goods or refuse the return all together.

See Product Returns for more

Warranty:

All Goods come with a one (1) year warranty provided by the manufacturer. If you find a defect in your merchandise after the initial two (2) days of receipt submit your goods to the manufacturer for a replacement.


Pricing:

If a mistake is made in pricing and orders are placed we will post the new price upon the website and offer you a choice to continue with the purchase or decline the transaction.


Tax:

All New York State customers will be charged NYS sales tax of 8.625% All posted prices do not include tax.
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Order Status

B & M Cosmetics.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check online Order Tracking page for live updates.
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Contact Us

You may use our online form to contact us.
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Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
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Privacy

B & M Cosmetics.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mail you will receive from B & M Cosmetics.com are updates to any recent orders.
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Change Orders

You may request a change to your order, provided your order has not already been processed by contacting us Please always have your order number ready.
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Cancel Orders

You may request a cancellation of your order, provided your order has not already been processed. You may cancel your order directly from the Order Tracking page.
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Product Listings

B & M Cosmetics.com product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research.

B & M Cosmetics.com strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, B & M Cosmetics.com at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on B & M Cosmetics.com are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one's own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
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Product Reviews

B & M Cosmetics.com is not a forum for product reviews. For product reviews, we recommend sites such as is a private sites that conducts the business of selling beauty supplies, any specifications and information posted by B & M Cosmetics.com regarding products for sale must be factual. All purchase decisions should not be solely based on the product review.
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Purchase Agreement

By accepting delivery of any product delivered from B & M Cosmetics.com, you ("Customer") agree to be bound by the full terms and conditions.

You and B & M Cosmetics.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and B & M Cosmetics.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from B & M Cosmetics.com.

1. B & M Cosmetics.com SATISFACTION GUARANTEE - B & M Cosmetics.com offers our customers a 7-day satisfaction replacement or credit guarantee on all purchases except Specials of the Week


  • All items returned are subject to a 15% restocking fee provided that items are in brand new condition when returned. Shipping is never refunded.


However, to take advantage of B & M Cosmetics.com return guarantee policy, Customer agrees to comply with B & M Cosmetics.com Product Return Procedure as below. Any breach B & M Cosmetics.com Return Policy Procedure will result in the loss B & M Cosmetics.com return guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected
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Product Returns

  • To return a product based upon B & M Cosmetics.com replacement/return guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). All RMA must be filed online. B & M Cosmetics.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 5 days within which return products must be received by B & M Cosmetics.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
  • Customer is solely responsible for shipping any returned product to B & M Cosmetics.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other items provided by the manufacturer. If any component of the returned product is missing, B & M Cosmetics.com Return Procedure will be breached and B & M Cosmetics.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
  • B & M Cosmetics.com will not refund to Customer the original shipping charges.
  • We will accept returns on ONLY which are under five (5) days upon receipt. All merchandise returned must be returned in new and untouched condition as it arrived in. There will be a Fifteen Percent (15%) restocking fee for any and all goods returned. If any returned goods are received by us and deem to be used slightly we have the right to charge an extra Ten Percent (10%) of the cost of the goods or refuse the return all together.